Policies

Ordering

Upon placing an order through this website, the form of payment is only authorized to be available by the selected payment option. Orders are placed on a brief hold until being reviewed and the funds captured, typically within 1 business day of receiving the order. Depending on the payment provider, the transaction may show from “MOTODEMIC”, “FIREHIVE STUDIO”, or “MADERA LLC”.

Orders placed on Saturdays, Sundays or Federal Holidays, regardless of day or time, will begin processing on the following business day in the order they are received. If an item is out of stock or an order needs to be verified, the order will remain on hold until ready for shipment. We do our best to keep everything in stock and ready to ship. If a product is out of stock, it is either being manufactured or in route to our location.

International orders are welcomed, we highly recommend researching any import taxes or fees you may incur PRIOR to placing your order.

Shipping

The rates calculated during checkout are based on your location and items ordered. We ship to anywhere in the world, or at least where carriers provide, using USPS or FedEx in special circumstances. Upon processing of your order, items are typically shipped within 1 business day unless otherwise noted on the product page.

Tracking information is sent to the email address provided and available in your account once the order is market completed. Please allow up to 24 hours for the tracking number to provide information on the carriers website.

Orders can be picked up at our location, 460 W LARCH RD STE 25 TRACY CA 95304, during normal business hours or by appointment.

If an order is returned to us by the shipper for being undeliverable or for unpaid import taxes/fees, you will be responsible for any new shipping costs.

International orders sent via USPS – Once USPS has delivered the package to the destination countries customs, it is out of their hands. If you are concerned about transit times, please contact us to see if there are other options.

Pre-Orders

We sometimes offer pre-orders for products that have made it through our development and found to be useful to the community. Pre-orders are just like a standard purchase with the exception of you are not charged until the products are ready to ship. In the unlikely even a product is canceled, those who have pre-orderd will be notified and the orders will be marked canceled.

Returns and Exchanges

You have 30 days from the date of purchase to request a return or exchange for all or some of the items from your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible, items must be unused, uninstalled, and in the same condition as received.

To request a return, please contact us via phone, 209-642-4600, or email, hello@motodemic.com, to be issued an RMA number. ALL RETUNS and EXCHANGES MUST HAVE AN RMA NUMBER.

Gift certificates and Clearance items are non refundable and cannot be exchanged.

Shipping

After you’ve received your RMA number, pack the items in a safe secure box (preferably in the packaging you received them). We cannot stress this enough, it is your responsibility to make sure the items do not get damaged in shipping due to poor packaging. If a return label is not supplied by us, please ship to MOTODEMIC 460 W LARCH RD STE 25 TRACY CA 95304 USA.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit (minus shipping and fees) will automatically be applied to your original method of payment, within 7 days. It may take up to 4 days for the refund to show in your banking activity.

There are certain situations where only partial refunds are granted:
Any item not in its original condition and packaging (new and uninstalled), is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Any item damaged due to poor repackaging.

If your items are found to be opened or used and your return is accepted, even after the above listed situations, it is subject to a minimum 25% restocking fee.

Exchanges

If you decided to place a new order and receive a refund (minus shipping) for the first order, the first order is processed the same as a return. If you decided to wait until your original order was returned to us, we will send you an email or call to notify you that we have received your items for exchange. We will also notify you of the approval or rejection of your exchange and your store credit amount.

There are certain situations where only partial credits are granted:
Any item not in its original condition (new and uninstalled), is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Any item damaged due to poor repackaging.

If your items are found to be opened or used and your return is accepted, even after the above listed situations, it is subject to a minimum 25% restocking fee.

Privacy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When placing an order you are giving us permission to send you emails regarding your order details and marketing emails about our store, new products and other updates.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we use for your personal information for a secondary reason, like marketing, we will provide you with an opportunity to say no or be removed from future emails.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@motodemic.com or mailing us at:

Motodemic
460 W LARCH RD STE 25
Tracy CA US 95304

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Policies or Terms of Service.

SECTION 4 – Godaddy

Our store is hosted by GoDaddy Operating Company, LLC. They provide us with hosting for our online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through GoDaddy’s data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@motodemic.com or by mail at Motodemic

[Re: Privacy Compliance Officer]

[460 W LARCH RD STE 25 Tracy CA US 95304]

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If you have any questions regarding any of these policies please contact us.

Get in touch